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KONSOLEH DATABASE COMPROMISE

On 1 Nov 2017 we became aware of unauthorized access to our konsoleH Control Panel database. We can confirm that a SQL injection vulnerability was identified within konsoleH, which has been corrected.

We shut down access to konsoleH during the course of the day while investigations proceeded .

While konsoleH Admin passwords have not been compromised, we have proactively updated all FTP passwords, which were exposed.

It is imperative that customers update all passwords immediately, including konsoleH admin passwords.

WHAT INFORMATION WAS EXPOSED?

The following details have been exposed:

  • Customer details (name, address, telephone numbers and email addresses)
  • Domain names
  • FTP passwords

WHAT DO YOU NEED TO DO?

Customers should update the following passwords immediately:

  • All database access passwords (Find out how to do this here).  Note, you will need to update your web application database connection strings.
  • While we have updated all FTP passwords, customers will need to reset this password to gain access  (Find out how to do this here)
    • If you have made use of an additional FTP user, please manually update these passwords via konsoleH
  • All email passwords that have not been updated recently. (Please call me to discuss). (Note that this is a proactive step as we have not recorded mailbox passwords for a while).

Should you have provided konsoleH access details to any other parties, please advise them to update their login details as soon as possible. Mailbox users are able to update their passwords via our Webmail interface (webmail.konsoleh.co.za) (Find out how to do this here).

We have external forensic investigators on site working round the clock with our team. We understand that this event has shaken your confidence in us. It is our earnest commitment to provide you with a hosting service you can trust.

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FTTH and FTTB

August 2017. With Lasernet now gathering momentum, Fibre in Knysna is getting a massive boost in the right direction. You have way more options than you think. Telkom is NOT the only way to get Fibre to your home or business, and you’re going to battle to match our service levels.

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ADSL Network under pressure

Subject: Southern Region (Cape Town, Port Elizabeth and surrounds)
Posted: Fri, Mar 17, 2017 at 13:36 PM
Message: Due to a large increase in usage and the current release of Windows updates, we are experiencing increased latency and intermittent speed related issues during peak times in the Southern Region(Cape Town, Port Elizabeth and surrounds). We are optimising our network traffic so that the impact on our clients real-time internet experience is least affected. The good news is that we are awaiting the completion of our network upgrade for this region which we anticipate will be completed mid to late next week.

We would like to thank you for your ongoing support and greatly appreciate your patience during this time.

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URGENT – Mail being returned to sender

If you are getting mail bounced back to you with the following error:
550 This message contains malware (Win.Exploit.CVE_2016_3316-1)
then  the chances are good that you need to do the latest Windows update.

Please see the following links for info. Short story – Office has a critical update and you are required to install that update in order for your attachments (word and excel) to be passed through most mail servers.

https://technet.microsoft.com/en-us/library/security/ms16-099.aspx

https://technet.microsoft.com/en-us/library/security/ms16-aug.aspx

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ADSL Network issues

This from our backbone providers – please note that the new Windows 10 update mechanism prefers not to offer update options and thus can cause massive network congestion.

We have experienced a sharp increase in network usage due to the latest windows update that was released yesterday. We are experiencing intermittent speed issues and latency increases. Our engineers are doing everything possible to try and mitigate the impact on our network. We thank you for your patience. We would suggest updating your windows over night to reduce the impact it has on your day to day activities on the net.

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Telkom Email problem

Clients using Telkom as their ISP may notice issues downloading their email. I have seen my hosting clients who use TELKOM ISP battling to download large emails (anything over 500kb) from the servers. If you use ANY other ISP, you will see that there is no problem on our side. Plug in your Mobile Dongle and your mail will fly in, but go back to using your Telkom ISP account and you will struggle. This has been ongoing since Wednesday or Thursday last week (4th of November 2015).
If you need an different ISP for ADSL connectivity, let us know and we can give you some prices for capped or uncapped.

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Zero traffic issue – UPDATE

As of 9.30am today (29th Oct 2015), the issue has been sorted out. Thank you for your patience if you were affected.

Users who have been battling with zero traffic throughput despite being online – Technicians have found the error and are resolving it as we speak. I am told that by 11am today (Thursday 29th October), they will have it all sorted out.

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