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Telkom down

At 11H52 today, people started dropping off-line. We are aware of the problem and trying to find out what has happened, and more importantly, what is being done about it. Will re-post as soon as we know.

Thanks for your patience

13H50 and still no resolution.

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Window XP and AVG

We have noticed that clients still using Windows XP that have AVG Anti Virus installed may have experienced computer issues since the middle of July.
If your PC is freezing or won’t start, please call me and I will assist you.

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Webmail Issues

This issue was resolved at 17H10 last night. No feedback from upstream provider but it would appear that the networking issue was resolved, and clients are now able to get back into their webmail!

16th April 2015 – there is an issue logging into the webmail interface. We are aware of the problem and our upstream technicians are working on the networking problem. It is 17H19 now and no ETA – please be patient. Thank you for your patience.

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Scam calls about your PC health

I have had three calls today from concerned clients. They have been telephoned by a “concerned” Microsoft technician to warn them that their computers are in dire danger and infesting the internet with all manner of evil things.

Firstly, let me be clear – there is NO WAY that Microsoft would take time out of their billion dollar schedule to check on YOUR computer. It just is not going to happen. They DO NOT care. Nobody from Microsoft is calling.
Your computer is NOT trashing the internet. Companies all over the world spend millions every year to safeguard their systems, and the internet is pretty robust. Your little home PC is never going to be a threat to the internet. It would be much like a 4 year old throwing his marble at the ground in the hope that it will tear the earth apart.
Please… I repeat, PLEASE do NOT give someone remote access to your computer. Ever. You give me access because you know me and have dealt with me for years, but someone over the telephone? Common sense SCREAMS at you here – don’t do it!

If you have any doubt, here are a few links:
http://www.computerworld.com/article/
http://www.forbes.com
http://www.wired.com – this has a fun audio file with a call in it.
http://www.pcadvisor.co.uk
Microsoft blogs
More Microsoft info

Please excercise common sense and feel free to be paranoid. If you do feel compelled to give them your details, they will remotely lock your PC and then demand a credit card payment to unlock it again. It’s that simple.
Please share this on your social media pages to warn others.

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Rexford exchange issue

9th February 2015. More on this story – clients using the Rexford exchange are STILL having intermittent issues getting connected. It is completely random, but if you are not affected, you’re lucky. For those who are, PLEASE call 20210 and report the problem. Ask to have your port re-set on the exchange. Feel free to mention that lots of other people are having the same issue on this exchange. I will continue to keep you updated.

30th January 2015. It would appear that around 3am today, the Rexford exchange has dropped users. I have had numerous calls from users on the 044 384 **** exchange reporting their “internet light” is off. Telkom has been notified and we are waiting for a response.

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NNB Rexford Exchange issues NNB

Clients who live in Fisher Haven, Hunter’s Home, Rexford, Leisure Isle and the Heads have been experiencing ADSL issues after the power cuts. When the power returns, lots of you have been battling to connect to the internet – you see your router Internet light remain off or red. After a week of pulling my hair out, I have managed to get a technician who confirmed that their is in fact a problem on the 044 384 Rexford exchange. A DSLAM (Digital Subscriber Line Access Manager) has decided to give up and is causing a snowball slowdown effect.

When the power comes back on, there is a mass of requests to get back online. All ADSL users have their modems power up, and their modems all request to authenticate within a few minutes of the power returning. As you can imagine, that is a fairly heavy demand for a strong system, and the system in place should handle it just fine, but one of the DSLAMs is not working properly and is causing a ripple effect as it fails the incoming requests. they have many DLSAMs for load balancing, and if one fails, the chaos is impressive. This has caused some of my clients to stay off line for the better part of 3 days now.

They are aware and they are working hard to restore service to the 384 Rexford exchange. I an sorry for the inconvenience and wish there was something I could do, but those that can are working on it as a matter of extreme urgency. Updates will follow as soon as I know more.

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ADSL issue on the Network.

Clients have been calling this morning saying that their internet is really slow. I have made calls and finally got a notice. It would appear that the Rosebank centre has a failure. Technicians are looking into it now, but there is no current ETA. I will update this thread as soon as I know more.

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Honey Badger time.

While on my way in to the office early this morning, I was lucky to have a Honey Badger cross the road in front of me. Sunday evening it was a Caracal! I just love living here. I can’t wait to see what’s next.

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