We are receiving increased reports of clients unable to use DSL services in the Southern Regions(Cape Town – Port Elizabeth and surrounds). Engineers are investigating. We apologise for any inconvenience caused.
An update for all i-OS users. Apple has released a patch to fix the email deleted issue. Your email will remain deleted, but apparently it will not happen any more.
Hello dear clients. If you use an Apple iPad or phone, this is URGENT and relevant. Please don’t ignore this because it WILL affect you and you WILL lose your email.
I have had a client who upgraded her iPad to iOS 9 and then received an error when trying to view some received mail, but far more importantly, some of her sent invoices.
When checking her sent mail, she sees who and when it was sent to, but in the body of the email where her text used to live, she sees, “the message has not been downloaded from the server”.
So, we poured through the Net and it would seem that it is a HUGE issue. I have identified at least 4 other separate threads on the apple forums as well as numerous threads on other forums. I will attempt to précis them here and also provide links so you can read through my sources yourselves. Note there is, as always, a significant amount of duff information, guessing and questionable fact obscuring the useful evidence.
1. This issue only appears to be affecting people with email accounts set up for pop/smtp.
2. Following upgrade to iOS 9 / iOS 9.01 and possibly the 9.1 beta as well, email content is removed from the iOS device resulting in a sudden decrease in the storage required for the mail app.
3. Emails that may have been present on the device for many months and accessed multiple times in both the inbox and sent items will be randomly replaced with the basic placeholder information (similar to a IMAP case prior to download) but with the body and attachments replaced by the statement: This message has not been downloaded from the server.
4. Deleting the account and setting it up again from scratch does not resolve the issue and will result in the loss of all the email placeholders – further increasing your loss of knowledge so you can’t even work out what you’ve lost (tried it with one of my 4 accounts – won’t be doing any more of them). I forwarded a lost message that was held on my iMac archive back to the newly set up pop/smtp account and it appeared and was accessible for about 12 hours before reverting to ‘This message has not….
5. Switching the account to IMAP if you go for a delete and re-setup will also result in the loss of all the email placeholders but will ‘probably’ solve the problem (within the limitations of IMAP) for future emails.
6. This affects all iOS devices – iPads (all gens on iOS 9) iPhones (all gens on iOS 9). It is not affecting the same email accounts on our OS X machines (an iMac)
7. This issue affects you irrespective of you country, internet provider or email provider – the discriminator is the use of pop/smtp. It is disappointing that a number of apple customers have paid for support and been palmed off with this as a possible cause.
8. pop/smtp is not legacy or backward compared to imap it is just different. We use pop/smtp for 3 reasons: we don’t want emails left on the server where a questionably secure environment could be compromised; our family want the ability to all download the same email to multiple devices without affecting each others ability to do so; we want one master device (the main iMac) to be the deleting device that holds the archive of all emails (right now we are very pleased we have this as all the iOS devices are scorched earth right now).
9. Some emails appear unaffected – I cannot identify any rhyme or reason to this. Old, new, addressee, – there doesn’t seem to be a pattern. Can’t say for certain but it seems that more are being affected as time goes on. If you are affected and you have the only copy of an email currently and you are going to need it again…..get it somewhere else ASAP!!!
10. If this has affected you then you need to fill in the apple feedback page with your confirmed symptoms and the impact if you want anything to be done. Follow this link and do it now or apple pop users will remain without a fix! I recommend do one for each type of iOS device you have affected and the mail app itself.
Here are the other apple forum threads related to this issue – maybe someone else is familiar with a clever way to link them all up – please do so if you know how:
And from outside the apple forum:
At 11H52 today, people started dropping off-line. We are aware of the problem and trying to find out what has happened, and more importantly, what is being done about it. Will re-post as soon as we know.
Thanks for your patience
13H50 and still no resolution.
We have noticed that clients still using Windows XP that have AVG Anti Virus installed may have experienced computer issues since the middle of July.
If your PC is freezing or won’t start, please call me and I will assist you.
The good news is that our backbone provider has given us new pricing for our Mobile Data. Check it out here
This issue was resolved at 17H10 last night. No feedback from upstream provider but it would appear that the networking issue was resolved, and clients are now able to get back into their webmail!
16th April 2015 – there is an issue logging into the webmail interface. We are aware of the problem and our upstream technicians are working on the networking problem. It is 17H19 now and no ETA – please be patient. Thank you for your patience.
I have had three calls today from concerned clients. They have been telephoned by a “concerned” Microsoft technician to warn them that their computers are in dire danger and infesting the internet with all manner of evil things.
Firstly, let me be clear – there is NO WAY that Microsoft would take time out of their billion dollar schedule to check on YOUR computer. It just is not going to happen. They DO NOT care. Nobody from Microsoft is calling.
Your computer is NOT trashing the internet. Companies all over the world spend millions every year to safeguard their systems, and the internet is pretty robust. Your little home PC is never going to be a threat to the internet. It would be much like a 4 year old throwing his marble at the ground in the hope that it will tear the earth apart.
Please… I repeat, PLEASE do NOT give someone remote access to your computer. Ever. You give me access because you know me and have dealt with me for years, but someone over the telephone? Common sense SCREAMS at you here – don’t do it!
If you have any doubt, here are a few links:
http://www.wired.com – this has a fun audio file with a call in it.
More Microsoft info
Please excercise common sense and feel free to be paranoid. If you do feel compelled to give them your details, they will remotely lock your PC and then demand a credit card payment to unlock it again. It’s that simple.
Please share this on your social media pages to warn others.
9th February 2015. More on this story – clients using the Rexford exchange are STILL having intermittent issues getting connected. It is completely random, but if you are not affected, you’re lucky. For those who are, PLEASE call 20210 and report the problem. Ask to have your port re-set on the exchange. Feel free to mention that lots of other people are having the same issue on this exchange. I will continue to keep you updated.
30th January 2015. It would appear that around 3am today, the Rexford exchange has dropped users. I have had numerous calls from users on the 044 384 **** exchange reporting their “internet light” is off. Telkom has been notified and we are waiting for a response.
Clients who live in Fisher Haven, Hunter’s Home, Rexford, Leisure Isle and the Heads have been experiencing ADSL issues after the power cuts. When the power returns, lots of you have been battling to connect to the internet – you see your router Internet light remain off or red. After a week of pulling my hair out, I have managed to get a technician who confirmed that their is in fact a problem on the 044 384 Rexford exchange. A DSLAM (Digital Subscriber Line Access Manager) has decided to give up and is causing a snowball slowdown effect.
When the power comes back on, there is a mass of requests to get back online. All ADSL users have their modems power up, and their modems all request to authenticate within a few minutes of the power returning. As you can imagine, that is a fairly heavy demand for a strong system, and the system in place should handle it just fine, but one of the DSLAMs is not working properly and is causing a ripple effect as it fails the incoming requests. they have many DLSAMs for load balancing, and if one fails, the chaos is impressive. This has caused some of my clients to stay off line for the better part of 3 days now.
They are aware and they are working hard to restore service to the 384 Rexford exchange. I an sorry for the inconvenience and wish there was something I could do, but those that can are working on it as a matter of extreme urgency. Updates will follow as soon as I know more.
Clients have been calling this morning saying that their internet is really slow. I have made calls and finally got a notice. It would appear that the Rosebank centre has a failure. Technicians are looking into it now, but there is no current ETA. I will update this thread as soon as I know more.